Built to pass the audits it is made for
We make software, not consulting. So our promise is about the software doing its job.
If a form or workflow we configured for a standard we support falls short at audit, on the functionality we delivered, we fix it at our cost. That is the whole promise. No asterisk hiding the opposite in small print.
What it covers
The software we built or set up meeting the requirements of the standard it was built for.
What it does not
Whether your team follows the process, enters the data, and acts on the tasks. That part is yours.
Passing an audit is part software and part how you run your business. We can only stand behind our half. We think that is the honest line to draw, and we draw it in writing.
The full terms set out the standards we cover and how the remedy works. Read the guarantee terms.
"If our software lets you down at audit, that is on us to fix. Simple as that."